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Emergency Guidelines

Crisis Support

If you are in immediate danger or feel unable to keep yourself safe, please contact standard emergency services immediately. The Heal Gurukuli crisis framework supports active, registered clients during operating hours.

Immediate Life-Saving Services

Our clinical team are not emergency first responders. If you are experiencing an acute safety emergency, please use the following free, 24/7 services:

United Kingdom

Call 999 or 111

Go to the nearest Accident & Emergency (A&E) unit.

United States / Canada

Call 911 or 988

988 is the Suicide & Crisis Lifeline (Free & Confidential).

Samaritans (UK)

Call 116 123

Free phone support, open 24 hours a day, 365 days a year.

International Helplines

Befrienders Worldwide

Find a helpline in your country at befrienders.org

Active Client Crisis Support

For individuals currently enrolled in active therapy or structured support groups within our initiative, we offer a dedicated crisis-attunement process:

Availability

Monday to Friday, 09:00–18:00 GMT. Response occurs within 2 hours.

Protocol

Access the secure messenger in your client portal and toggle the "Urgent Distress" flag. Your therapist will review it at the earliest slot.

Limitations

This channel is strictly for safety planning, somatic grounding, and coping support. It cannot replace weekly clinical sessions.

Immediate Grounding: The 5-4-3-2-1 Technique

When trauma activates your nervous system, your body goes into fight, flight, or freeze. Take a slow breath, and look around your environment to find:

5Things you can see
4Things you can touch
3Things you can hear
2Things you can smell
1Thing you can taste